If I have questions about loss prevention or loss control who should I contact?
The Loss Prevention Department may be contacted by calling 800-729-4622 and by selecting option #3.

Will GMAC Insurance provide loss prevention services to me as an insured?
Yes, any insured dealer insured in either program may request a free loss prevention survey.

How can GMAC Insurance help me with loss prevention?
We regularly suggest ways to improve the security of the dealership. Loss Prevention is anxious to be of service.

Are there practices that may be put in place to avoid losses from weather such as hail, flooding, windstorm, etc.?
Yes. Even though problems with weather can occur very rapidly, or without any warning at all, there are "best practices" which can be put in place to minimize or eliminate losses due to weather. Hail nets, storm emergency plans and lot improvements are just a few of the topics that can be addressed. GMAC Insurance will be happy to provide information pertaining to these "best practices."

Is "on-line" information available?
Yes, see the "Loss Prevention" section of GMACRiskServices.com. Many specific sheets and printed information are available and may be printed or down loaded.

If my dealership is in the United States ,how do I report a claim?
In the United States claims may be reported by telephone or fax. They should be reported to the National Property Claim Center (NPCC). The Toll Free Telephone Number is 800-225-5642. The Toll Free Fax Number is 800-337-9264.

If my dealership is located in Canada, how do I report a claim?
Claims in Canada should be reported to the Motors Insurance Corporation Claims office in Canada.  The Toll Free Number is 888-771-0186.

Where can I find a claim form?
In the United States Claim forms vary by state. Copies specific to your state may be provided to you by contacting GMAC Insurance Customer Service (800-729-4622) or the National Property Claim Center (800-225-5642). Claim forms are not used in Canada.
If I have my insurance through the Motors Inventory Coverage program may I report claims to my GMAC Insurance representative?
Yes. Your GMAC representative will be happy to assist you.

Is "paintless dent removal (or repair)" known as "PDR" used in the estimating of repair work?
Yes. PDR is an effective way to repair some damage. It is utilized in the estimating and repairing of damaged covered vehicles.

Is there a discount or a deductible affect if PDR is used?
No. Not all damage can be repaired by PDR. In many cases, such as with hail damage, a part of a car can be repaired by PDR while other parts cannot be repaired by PDR. The savings incurred by the use of PDR is reflected in the reduction of the cost of the loss. Since rates are determined in part by loss experience, keeping the cost of losses down reduces the need for additional rate.

In the case of a catastrophic loss such as hail or flood, are estimates based on a "sampling" or averaging of damaged vehicles?
No. An individual estimate is completed on every vehicle that was damaged in a loss.